FAQs

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SEARCH SUPPORT

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Frequently Asked Questions

ABOUT US

Who are we?

Since 2004, Lifewave has helped people all over the world realize their greatest potential.​​​​​​​​​​​​​​​​​​We believe our transformative products and flexible business opportunities can help you approach each day with more drive, focus, enthusiasm, and passion. Because when you’re at your best, you experience the world differently, and new possibilities open up all around you.​​​​​​​​​​​​​​​​​​​​​​​​​


Mission


Through our patented health technology, the power of community, and providing an exceptional customer experience, we strive to touch a billion homes and beyond – enhancing and extending lives around the world!

What is Phototherapy?
How do our Phototherapy Patches Work?

JOINING

How do I join as a Brand Partner?
How do I become a Retail/Preferred Customer?
What is the difference between Brand Partner and a Customer?
Retail and Preferred Customers
What are the different LifeWave Brand Partner enrolment kits?
2FA - Two Step Authentication

ORDERING

How do I track my order?
How do I set up a Monthly Subscription Order as a Brand Partner?
How do I Stop Monthly Subscription Order(s) if I am a Brand Partner?
How do I find Product Promotions as a Brand Partner?
Preferred Customer: How do I stop a Monthly Subscription Order?
What is the LifeWave Money Back Guarantee?
What is the Maintenance Pack 1?
What is the Maintenance Pack 2?
What is the Alavida Maintenance Pack 1?
What is the LifeWave X39/X49® Maintenance Pack 1?
What is the LifeWave X39® Maintenance Pack 2?
What is the LifeWave X39® Maintenance Pack 3?

How do I activate my I-Payout once set up?
What is the LifeWave Compensation Plan?
What is the I-Payout Merchant Code and where do I find it?
What are I-Payout's Fees?
How Can I Access My I-Payout Account Through My Back Office?
What is LifeWave's Payout Cap?
How do I get Paid?

NEED MORE INFORMATION?

If you cannot find an answer to your question in our FAQ, you can always contact us directly

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