When and if you set up an account with LifeWave and register to place orders through the Site or opt to place orders using the guest checkout option on the Site, you agree to (a) provide accurate, current and complete information about yourself as prompted by our forms (including your email address), and (b) maintain and update your information (including your email address) to keep it accurate, current and complete.

You acknowledge that, if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your access to and use of the Site. Our use and disclosure of any such information that you provide is governed by our Privacy Policy.

As part of the account set-up and registration process, you may be asked to select a username and password. We may refuse to grant you a username for any reason in our sole discretion, including in the event that we determine that such username impersonates someone else, is illegal, vulgar, or otherwise offensive, or is protected by trademark or other proprietary rights law, or otherwise may cause confusion.

You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell your use of or access to the Site to any third party.

YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.

Subject to and conditioned upon your compliance with these Terms, LifeWave grants to you a non-exclusive, non-transferable, non-sublicensable, limited right and license to access and use the Site, including any images, text, graphics, sounds, data, links and other materials incorporated into the Site (other than your Submissions, as defined in Section 4 below), solely as made available by us and solely for your own personal purposes.

The Site, including all such materials and all intellectual property rights therein, remain the property of LifeWave or its licensors or suppliers. Except as expressly authorized by these Terms, you may not use, reproduce, distribute, modify, transmit or publicly display any portion of the Site without the written consent of LifeWave.

While using the Site, you agree not to:

• Defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;

• Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, or use any fraudulent, misleading or inaccurate email address or other contact information;

• Restrict or inhibit any other user from using the Site, including, without limitation, by means of "hacking" or defacing any portion of the Site;

• Violate any applicable laws or regulations;

• Express or imply that any statements you make are endorsed by us, without our prior written consent;

• Upload to, transmit through, or display on the Site (a) any material that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’ intellectual property or other rights; (b) any confidential, proprietary or trade secret information of any third party; or (c) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by us);

• Engage in spamming or flooding;

• Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;

• Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site;

• Remove any copyright, trademark or other proprietary rights notices contained in or displayed on any portion of the Site;

• "Frame" or "mirror" any portion of the Site, or link to any page of or material on the Site other than the URL located at / or the URLs provided by us to you for such purposes as part of the Site, without our prior written authorization;

• Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Site; or

• Harvest or collect information about users of the Site without their express consent.

We may terminate your access to and use of the Site immediately if you fail to comply with the above rules or other terms outlined herein.

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES, WITH LIMITED EXCEPTIONS, WITH LIFEWAVE, AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. SECTION 3 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT,” AS NOTED ABOVE.

EXCEPT AS PROVIDED BELOW, THIS SECTION LIMITS CERTAIN RIGHTS THAT WILL NOT BE AVAILABLE IN ARBITRATION, INCLUDING: THE RIGHT TO MAINTAIN A COURT ACTION; THE RIGHT TO HAVE JUDICIAL APPELLATE REVIEW OF THE ARBITRATOR’S FINDINGS; THE RIGHT TO A JURY TRIAL; AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM.

Disputes Overview.

ANY CONTROVERSY OR CLAIM ARISING OUT OF, OR RELATING TO, THESE POLICIES & PROCEDURES, THE COMPENSATION PLAN, OR THE BREACH THEREOF, SHALL BE SETTLED BY CONFIDENTIAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. IF A MEMBER FILES A CLAIM OR COUNTERCLAIM AGAINST LIFEWAVE OR ITS OWNERS, DIRECTORS, OFFICERS OR EMPLOYEES, THE MEMBER MAY ONLY DO SO ON AN INDIVIDUAL BASIS AND NOT WITH ANY OTHER INDIVIDUAL OR AS PART OF A CLASS ACTION. MEMBERS WAIVE ALL RIGHTS TO TRIAL BY JURY OR TO ANY COURT.

All arbitration proceedings shall be held in San Diego County, California unless the laws of the jurisdiction where the Member resides expressly require the application of its laws, in which case the arbitration shall be held in the capital of that jurisdiction. At least one arbitrator shall be an attorney at law experienced in network marketing. Neither the parties nor the arbitrator(s) may disclose the existence, content, or results of any arbitration without the prior written consent of both parties.

Judgment on any award rendered by the arbitrator(s) may be entered in any court having jurisdiction. Each party to the arbitration shall be responsible for its costs and expenses, including legal and filing fees; provided, however, that the arbitrator will have the discretion to award legal fees and other costs to the prevailing party. The decision of the arbitrator shall be final and binding on the parties. This agreement to arbitrate shall survive any termination or expiration of the Member’s relationship with LifeWave.

Nothing in the arbitration provision prohibits either party from obtaining a temporary injunction, preliminary injunction, permanent injunction, or other equitable relief available to safeguard and protect the party’s interests prior to, during, or following the filing of any arbitration or other proceeding or pending the rendition of a decision or award in connection with the arbitration or other proceeding. The arbitrator(s) will have the authority to continue injunctive relief and to enter a permanent order granting such relief.

In addition, nothing in the arbitration provision shall prevent LifeWave from filing a lawsuit to identify unknown persons, including, but not limited to, unidentified Members, who may be selling LifeWave products on the Internet, cybersquatting, registering or attempting to register, or using LifeWave trademarks or confusingly similar domain names, or producing, modifying or repackaging LifeWave merchandise without authorization. Once a person is determined to be a Member, LifeWave may take further action against such persons. The filing of a lawsuit and taking any action in that lawsuit to identify unknown persons shall not be a waiver of any right or obligation outlined in the arbitration provision.

In the event that a dispute or claim arising out of, or relating to this Agreement, is not subject to arbitration as set forth above, the laws of the state of California shall govern, and the parties agree that proper jurisdiction and venue shall be in the state and federal courts located in San Diego, California. In the event of a dispute for jurisdictional purposes, persons residing in Louisiana shall be entitled to file an adjudicatory claim or lawsuit in the jurisdiction of Louisiana and the governing law shall be Louisiana law. If the laws of the Member’s place of residence impose any requirement that is different from or in addition to those outlined in these Policies, then these Policies shall be deemed amended in conformance with those laws as to that jurisdiction only.

Scope of Arbitration Agreement. To the fullest extent permitted by applicable law, you and LifeWave agree that any dispute or claim arising out of or relating in any way to these Terms, your visit to the Site, our Products (including but not limited to product liability actions), or any purchase, return or other transaction with LifeWave or our Consultants, affiliates, or vendors (each, a “Claim”) shall be resolved through binding arbitration rather than in court, except as provided below.

Limitations of Arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator can award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. The Federal Arbitration Act and federal arbitration law apply to these Terms.

Small Claims Court. In lieu of arbitration, either you or LifeWave may assert individual claims in small claims court consistent with the jurisdictional and dollar limits that may apply, so long as the matter remains in such court and advances only on an individual basis, non-class, non-representative basis.

Intellectual Property Claims. Notwithstanding the other provisions in this Section 3, if LifeWave has a reasonable basis to believe that you have in any manner violated or threatened to violate any of LifeWave’s intellectual property rights, LifeWave may bring suit in any state or federal court in the state of California, rather than through arbitration. You agree that you will submit to the jurisdiction of the state and federal courts in the state of California.

Initiating Arbitration. Any party who intends to seek arbitration must first provide to the other party a written notice of the Claim (“Notice”), describing the facts and circumstances of the Claim and the specific relief sought, and including any supporting documentation. The Notice must be mailed via certified or registered mail to: LifeWave or to you at your last-used billing address or the billing and/or shipping address in your online profile. If we are unable to reach an agreement to resolve the claim within 60 days after the Notice is received, either party may commence arbitration. Notice of any Claim must be provided within one year after the Claim arises, or it shall be barred forever, to the fullest extent permitted by applicable law.

Procedures. The arbitration will proceed in the English language, in accordance with either the American Arbitration Association’s (“AAA”) Consumer Arbitration Rules or the Commercial Arbitration Rules and Mediation Procedures, depending on the nature of the dispute, and as amended by these Terms. You may choose to have the arbitration conducted by telephone, based on written submissions, in person in the county where you live, or at another mutually agreed location.

Class Action Waiver. To the fullest extent permitted by applicable law, you and LifeWave agree that ANY CLAIM RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, AND ANY OTHER CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTIONS ARE NOT PERMITTED AND YOU AGREE TO GIVE UP THE ABILITY TO PARTICIPATE IN ANY SUCH ACTION.

To the fullest extent permitted by applicable law, you agree that you will not be a member of any putative or actual class in a class action brought by anyone else, nor will you seek to become a class representative. Unless we both agree in writing, the arbitrator may not consolidate the claims of other persons with yours, or ours, and may not otherwise preside over any form of a representative, multi-claimant or class arbitration proceeding.

Authority of the Arbitrator. Notwithstanding anything to the contrary in this Arbitration Agreement or any other provision of these Terms or in the American Arbitration Association’s Consumer Arbitration Rules, disputes regarding the enforceability, revocability, or validity of the foregoing class action waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (i) the dispute is filed as a class, collective, or representative action, and (ii) there is a final judicial determination that all or part of such class action waiver is unenforceable, then the class, collective, and/or representative action, to that extent, must be litigated in a civil court of competent jurisdiction, but the portion of such class action waiver that is enforceable shall be enforced in arbitration.

Batch Arbitrations. To increase efficiency of resolution, in the event 10 or more similar arbitration demands against LifeWave, presented by or with the assistance of the same law firm or organization, are submitted to an arbitration provider selected in accordance with the rules described above within a 30-day period, the arbitration provider shall (i) group the arbitration demands into batches of no more than 10 demands per batch (plus, to the extent there are less than 10 arbitration demands left over after the batching described above, a final batch consisting of the remaining demands); and (ii) provide for resolution of each batch as a single arbitration with one set of filing and administrative fees and one arbitrator assigned per batch. You agree to cooperate in good faith with LifeWave and the arbitration provider to implement such a batch approach, or an approach similar to the batch approach described above, including but not limited to procedures, costs, and fees. This batch approach will not apply for product liability claims.

Confidentiality. All aspects of the arbitration proceeding, including without limitation the award of the arbitrator and compliance therewith, will be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph will not prevent a party from submitting to a court of law any information necessary to enforce this Section, to enforce an arbitration award, or to seek injunctive or equitable relief.

Survival After Termination. This Section 3 will survive after the Terms terminate or your use of the Site ends. If any portion of this Section is found to be void or unenforceable as to a particular Claim, then that Claim (and only that Claim) shall be resolved in federal court rather than in arbitration; if there is no federal jurisdiction, the case shall be resolved in state court in California.

In the event that you post or upload to the Site, or otherwise submit to LifeWave as part of your use of the Site, any materials including, without limitation, photographs and other images, text, graphics, sounds, data, links and other materials (collectively, "Submissions"), you will retain ownership of such Submissions, and you hereby grant us and our designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, fully paid-up, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, and publicly display and perform such Submissions, in connection with the Site.

Except for the foregoing license, we do not claim ownership of any copyright in your Submissions. You represent, warrant and covenant that you own or otherwise possess all necessary rights with respect to your Submissions, and that your Submissions do not and will not infringe, misappropriate, use or disclose without authorization, or otherwise violate any intellectual property or proprietary right of any third party, and are not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable.

None of the Submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Submissions.

You acknowledge and agree that we may (but are not obligated to) do any or all of the following, at our discretion:

(a) monitor and/or filter any Submissions (including without limitation by means of blocking or replacing expletives or other language that may be deemed harmful or offensive);

(b) alter, remove, or refuse to send, transmit or otherwise use any Submission (including, without limitation, by suspending the processing and shipping of any order relating to any Submission); and/or

(c) disclose any Submissions, and the circumstances surrounding the transmission or use thereof, to any third party in order to operate the Site; to protect our affiliates, distributors, partners, licensors, advertisers, sponsors, and users; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.

We recommend that you keep back-up copies of your Submissions on your hard drive or other personal system, as the Site is not intended to be used as a back-up solution for storing your Submissions.

If/when applicable, the Site may permit users to share their Submissions with other users, including through our user forums ("Forums"). Some Forum participants may use anonymous screen names and may have no other connection with LifeWave. A large volume of material is available in our Forums and Forum participants may occasionally post messages or make statements, whether intentionally or unintentionally, that are inaccurate, misleading or deceptive.

We neither endorse nor are responsible for such messages or statements, or for any opinion, advice, information or other utterance made or displayed on the Site by third parties, whether such third parties are users of the Site or others.

The opinions expressed in the Forums reflect solely the opinions of the participants and may not reflect the opinions of LifeWave. We are not responsible for any errors or omissions in articles or postings, for hyperlinks embedded in messages or for any results obtained from the use of such information.

Under no circumstances will we or our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on such information obtained through the Site. We may, but have no obligation to, monitor the Forums and any materials displayed, transmitted or otherwise made available on or through the Forums.

If you wish to purchase any products or services through the Site, we will ask you to supply certain information applicable to your purchase, including, without limitation, payment and other information. Any such information will be treated as described in our Privacy Policy.

All information that you provide to us or our third-party payment processor must be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.

Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any products or services are subject to change without notice, and our current prices can be found on the Site.

Title and risk of loss for any purchases pass to you upon our delivery to our carrier.

We reserve the right to ship partial orders (at no additional cost to you), and the portion of any order that is partially shipped may be charged at the time of shipment.

Certain purchases of LifeWave products through the Site may be subject to our Satisfaction Guarantee policy, which can be viewed at our viewed in the Purchase Terms & Returns/Refunds section below.
If you are a LifeWave Independent Brand Partner, the terms of your Brand Partner Agreement, including the LifeWave Policies and Procedures, also apply to your purchases through the Site.

All material and information presented by LifeWave is intended to be used for personal educational or informational purposes only.

The statements made about products have not been evaluated by the U.S Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.

Use of the Site is not meant to serve as a substitute for professional medical advice: this Site is solely an online store for specialty health and wellness and beauty products.

Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.

LifeWave does not give or intend to give any answers to medical-related questions and this Site does not replace any medical professional or medical resource. LifeWave does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Site.

IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

*Please refer to LifeWave’s Policies & Procedures document for full details regarding orders, returns, refunds, and other terms.

Purchase Terms/Resell of LifeWave Products:

All parties, including Brand Partners, Preferred Customers, and Retail Customers, agree to the following terms upon purchasing any LifeWave products at any time.
Only authorized Brand Partners are authorized to resell LifeWave products through official and approved channels. Preferred & Retail Customers are not authorized to resell any LifeWave products in any manner.

LifeWave Brand Partners, Preferred Customers, and Retail Customers are strictly prohibited from selling LifeWave products on any unauthorized online retail/sales or classifieds sites platforms (e.g.Amazon.com, eBay.com, Facebook.com, Taobao, Mercado Libre, Alibaba, Craigslist, etc.), in any manner. These terms also include the use of third-party, public, or private/individually created websites and platforms to resell LifeWave products.

Brand Partner Return of Initial Order:

LifeWave has a 30-day money-back guarantee for their initial orders.

If a Brand Partner is unhappy with their product, LifeWave will offer a full refund (excluding shipping fees), as long as the refund request is received by LifeWave within 30 days of the original ship date of the product to the Brand Partner.

All returns of multiple packages of the same product must be unopened and in resalable condition, except for the one package from which the product was used. This open package must also be returned. The return of this initial order will cancel this Brand Partner’s business center activation.

All shipping costs to return the product are the responsibility of the Brand Partner. The Brand Partner must contact the company to receive a Return Merchandise Authorization (RMA) number prior to returning any product or initiating any refund. Returned product/packaging must include the RMA number and refunds will be issued upon receipt by the Company of properly returned product/packaging by the company.

All volume and related commissions paid on the returned order will be deducted from the applicable LifeWave Brand Partners, their sponsor and the respective upline.

**Please note** International / APO / FPO addresses: Items shipped to international addresses can take a minimum of 20 ± business days to arrive. The Company is unable to provide tracking information for international orders unless the Brand Partner chooses a trackable ship method for their order. Credit and/or reship requests for items not delivered will not be processed or considered any time prior to 90 days from the original order date.

General Refund Policy (Brand Partners):

The company may refund currently marketable LifeWave inventory purchased by the Brand Partner under the terms and conditions outlined in this section.

Generally, all returned products must be “currently marketable”, which includes the following criteria, unless otherwise specified in this section.

• Product must be unexpired and within its specified shelf-life period, as noted on the product packaging. This is usually within 28 days

• Product must be undamaged and unopened and in its original packaging

• Returned products cannot be seasonal, discontinued, special promotion, clearance, etc., unless otherwise stated by the company

Prior to returning any product, a “Return Merchandise Authorization” Number (RMA) must be requested from Customer Service.

Once an unused portion of the product is received, LifeWave will refund a minimum of 90% of the net cost to the Brand Partner. Since orders are processed in US Dollars, refunds will be issued in US dollars as well. The Company may deny or allow exceptions at its sole discretion, on a case-by-case basis. *Note: If there is no product left to return, LifeWave will consider the product consumed and may elect to not issue a refund, at its sole discretion.

Returns involving multiples of the same product from the same order (i.e., large orders, upgrade kits, non-initial orders) should only include products that are in currently marketable condition. Products that have been personally and reasonably used by the purchaser, not to exceed one (1) per type of product, are not required to be returned.

Excluding initial orders that qualify for the 30-day money-back guarantee, Brand Partners may only be refunded for the percentage of product they did not return. If you order multiple packs of the same products and only return 50% of these, you will only receive a 50% refund; if you return 60% then you will receive a 60% refund. This is excluding the shipping.

Retail Customer & Preferred Customer Returns/Refunds:

LifeWave offers Retail & Preferred Customers a 90-day Money Back Guarantee for the initial (first-time) order on a given LifeWave Retail or Preferred Customer account.

If a Retail or Preferred Customer is dissatisfied with the product, LifeWave will offer a full refund (excluding shipping fees) for the initial (first-time) order on a given LifeWave Retail or Preferred Customer account, as long as the request for a refund is received by LifeWave within ninety (90) days of the original shipping date of the pertinent order. Refund requests may be submitted by contacting LifeWave’s Customer Service Department.

The 90-day Money Back Guarantee is ONLY applicable on initial (first-time) order on a given Retail or Preferred Customer account. The 90-day Money Back Guarantee will be considered void in the event a given Retail or Preferred Customer creates multiple/duplicate accounts resulting in multiple orders within the LifeWave system. Return of unused product or packaging is not required.

Subsequent or secondary orders will be subject to LifeWave’s standard Retail & Preferred Customer return/refund policies as outlined below.

Retail & Preferred Customers: Product Exchanges are subject to the terms outlined in Section 8 of these policies. Retail & Preferred Customers may submit a refund request for subsequent or secondary product orders for a full refund (excluding shipping fees), as long as the request for a refund is received by LifeWave within thirty (30) days of the original shipping date of the pertinent order. Return of unused product or packaging is not required. All requests must be initiated by contacting LifeWave’s Customer Service within thirty (30) days from the date the order was shipped.

Once a particular product has been ordered and subsequently refunded on a given Retail or Preferred Customer account (through either the ninety (90) day or thirty (30) day return policy), that particular product will not be eligible for any future refunds unless returned to the company in a resalable condition. (Unexpired, unopened, undamaged, etc.) In which case, "currently resalable" criteria must be met.

This means: Product must be unexpired and within its specified shelf-life period, as noted on the product packaging. This is usually within 28 days.

Product must be undamaged and unopened and in its original packaging.

Returned products cannot be seasonal, discontinued, special promotion, clearance, etc., unless otherwise stated by the company. Refunds of this type will not include original shipping costs. All product returns must be received by the company within twelve (12) months from the product order date to be valid. Refunds for products not meeting requisite terms and/or not received after the twelve (12) month period will be considered void.

Retail & Preferred Customer accounts found having multiple, systematic, substantial, or unreasonable refund request practices may be subject to termination due to possible fraud or manipulation, at the sole discretion of the Company. Retail or Preferred Customers who create multiple/duplicate accounts within the LifeWave system are also subject to termination.

Preferred Customer accounts may be subject to altered or additional terms as outlined in the current/official Preferred Customer Program documentation.

LifeWave maintains the right to accept or deny any refund request, at its sole discretion, for any reason it deems necessary. All requests are reviewed and approved on a case-by-case basis; previous results do not determine future approval.

NOTE: Customer returns and refunds may result in the removal of points stemming from the associated orders. The removal of points may have a direct effect on a Brand Partner’s activity status, commission/bonus amounts, or other elements of the LifeWave business.

Exchanges:

LifeWave offers product exchanges under the following conditions:

1. Exchange Requests: All exchange requests must be submitted to LifeWave’s Customer Service made within thirty (30) days of the shipping date for unopened products.

2. Damaged Product: Except for damaged or defective merchandise, all products must be returned unopened and in a saleable condition in order to receive a refund.

3. Additional Returns/Exchanges: Once a Brand Partner/Customer has made a return from a specific order, the exchanged products may not be returned for additional exchanges or refunds.

Refunds:

LifeWave is happy to refund the cost of the product, subject to the terms defined in LifeWave’s policies. Refunds or additional charges caused by exchange will be processed to the original credit card used at the time of purchase. If this card is no longer active, the account holder must contact Customer Service to make other arrangements. Only packages with the proper authorizations (such as an RMA number) will be processed for a refund. Any unauthorized returns may be denied a refund, at the sole discretion of the company.

RMA Required:

All products being returned by Customers or Brand Partners must be linked to a specific order placed in the LifeWave system. This is verified by the company through the use of Return Merchandise Authorization (RMA) numbers. RMA numbers can be obtained by contacting LifeWave’s Customer Service. The lack of an RMA number may result in the denial of a refund, as noted in these policies. RMA numbers do not guarantee a refund and all returns must meet the applicable criteria outlined in LifeWave’s policies. Products must be returned within a minimum of twelve (12) months from the date of purchase. Refunds for products not meeting requisite terms and/or not received after the twelve (12) month period will be considered void.

Return Shipping:

The LifeWave Brand Partner/Customer can ship the products back to the address specified by Customer Service. Shipping costs are the sole responsibility of the LifeWave Brand Partner/Customer.

Promotional Sales/Items, Limited-Time Offers, etc.:

All returns and refunds associated with promotional sales or special offers and events are subject to the terms and conditions set forth by each respective situation. Such terms shall supersede the general terms outlined herein, for all Customer and Brand Partner types, unless otherwise dictated.

Resell of LifeWave Products:

All parties, including Brand Partners, Preferred Customers, and Retail Customers, agree to the following terms upon purchasing any LifeWave products at any time.
Only authorized Brand Partners are authorized to resell LifeWave products through official and approved channels.

LifeWave Brand Partners, Preferred Customers, and Retail Customers are strictly prohibited from selling LifeWave products on any unauthorized online retail/sales or classifieds sites platforms (e.g.Amazon.com, eBay.com, Facebook.com, Taobao, Mercado Libre, Alibaba, Craigslist, etc.), in any manner. This includes the use of third-party, public, or private/individually created websites and platforms.

LifeWave is committed to protecting copyrights and expects users of the Site to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law.

If you believe in good faith that any material used or displayed on or through the Site infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

The notice must include the following information:

(a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works are covered by a single notification, a representative list of such works);

(c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Site;

(d) the name, address, telephone number and email address (if available) of the complaining party;

(e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and

(f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.copyright.gov/ for details.

DMCA notices and counter-notices regarding the Site should be sent to:

LifeWave, LLC
ATTN: Copyright Protection
1501 South 40 East, Suite 330
Provo, UT 84606
Tel: +1(866) 202-0065
Fax: +1(858) 459-9876
customerservice@lifewave.com

As part of the personal webpage program that LifeWave offers to its Independent Brand Partners, we may provide you with access to and use of certain personalized pages on the Site and the corresponding web addresses (URLs) chosen by you.

However, we do not guarantee the availability of any particular web page or URL, and we reserve the right, at any time and in our sole discretion, to reclaim, suspend, terminate and/or transfer any such web page or URL as described in the Brand Partner Agreement.

These terms shall remain effective until terminated as set forth herein. We may immediately terminate these Terms, and/or your access to and use of the Site or any portion thereof, at any time and for any reason, with or without cause, upon notice to you.

Upon termination of these Terms, you will cease all use of the Site. If you are a LifeWave Independent Brand Partner, you may have different or additional rights and obligations with respect to use of the Site as set forth in your Brand Partner Agreement. Except for the license to access and use the Site granted to you in Section 2, the rights and obligations of the parties as set forth herein will survive termination.

In certain circumstances, the Site may direct you to websites operated by third parties and/or products and services offered by third parties, including the RF Mall ("third-party properties").

We have not reviewed all of the third-party properties to which you may be directed and we have no control over such third-party properties.

We are not responsible for (a) the content and operation of such third-party properties, or (b) the privacy or other practices of such third-party properties.

The fact that the Site directs you to such third-party properties does not indicate any approval or endorsement of any third-party properties. We direct you to such third-party properties only as a convenience.

You are responsible for the costs associated with such third-party properties, including any applicable license fees and service charges.

Accordingly, we encourage you to become familiar with the terms of use and practices of any such third-party properties.

If you access the Site via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.

Pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors.

Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at:

1625 North Market Blvd., Suite N 112,

Sacramento, California 95834

or by telephone at (916) 445-1254 or (800) 952-5210.

You agree to indemnify, defend and hold us, our affiliates, distributors, partners, licensors, advertisers and sponsors, and our and their directors, officers, employees, consultants, agents and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees—except where prohibited by law) and other expenses that arise directly or indirectly out of or from (a) your breach of these Terms, including any violation of the rules set forth in Section 2 above; (b) your Submissions; and/or (c) your activities in connection with the Site.

The site, including all materials incorporated therein, is provided "as is" and without warranties of any kind, either express or implied.

To the fullest extent permissible by applicable law, LifeWave and its subsidiaries, affiliates, distributors, partners, licensors, advertisers, sponsors and agents disclaim all warranties, express or implied, including, without limitation, implied warranties of title, non-infringement, accuracy, merchantability, and fitness for a particular purpose, and any warranties that may arise from course of dealing, course of performance or usage of trade.

Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

We and our subsidiaries, affiliates, distributors, partners, licensors, advertisers, sponsors and agents do not warrant that your use of the site will be uninterrupted, error-free or secure, that defects will be corrected, or that the site, the server(s) on which the site is offered or any software incorporated into the site are free of viruses or other harmful components. You assume all responsibility and risk for your use of the site and your reliance thereon.

No opinion, advice or statement of LifeWave or its affiliates, distributors, partners, licensors, advertisers, sponsors or agents, whether made on or through the site or otherwise, shall create any warranty.

Your use of the service is entirely at your own risk.

You expressly understand and agree that neither LifeWave nor any of our subsidiaries, affiliates, distributors, partners, licensors, advertisers or sponsors, nor our or their directors, officers, employees, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including, without limitation, damages for loss of business, loss of data, lost profits, loss of goodwill or any other intangible losses), even if LifeWave has been advised of the possibility of such damages, under any contract, negligence, strict liability or other theory arising out of or relating in any way to the site.

Your sole and exclusive remedy for dissatisfaction with the site is to stop using the site. To the fullest extent permissible by applicable law, the maximum liability of LifeWave arising out of or in connection with these terms or the site is limited to the amount you paid to us.

In all cases, LifeWave will not be liable for any loss or damage that is not reasonably foreseeable.

Some jurisdictions do not allow the exclusion of certain warranties or the exclusions of certain liability limitations. Accordingly, some of the above limitations (indemnity, of warranties, limitation of liability) may not apply to you.

In particular, if you are a resident of New Jersey, some of these terms and conditions shall not apply to you, notwithstanding anything to the contrary herein or in any linked, incorporated or otherwise referenced document, policy or terms and conditions.

As part of our order-processing procedures, we screen all received orders for questionable practices or other types of unauthorized or illegal activity.

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Sales Support department may call you at the phone number you provided (or use your email address) to confirm your order.

We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

LifeWave will not tolerate any form of credit card or financial fraud, money laundering, financing of phantom accounts, or the use of LifeWave accounts to directly or indirectly finance or, in any way, benefit individuals or entities engaged in illegal, criminal, unethical, questionable, or otherwise problematic activities.

Anyone who engages in any of the above activities may be subject to disciplinary or legal actions by LifeWave.

Many of our customers are interested in submitting ideas and suggestions for products and services to be used at LifeWave, either independently of, or in conjunction with, our internally developed concepts.

We appreciate our customers’ interest in improving the Site and our products; however, please note that any such ideas or suggestions that you submit will be owned by LifeWave, and you hereby irrevocably assign any intellectual property rights in such ideas and suggestions to LifeWave.

In the event that the foregoing assignment is held to be ineffective for any reason, your ideas and suggestions will be treated as Submissions, subject to the license granted to LifeWave in Section 4 of these Terms. If you intend to retain any intellectual property rights in your ideas and suggestions (patent, trade secrets, copyright, trademark, etc.) please do not submit them to us without our prior written approval.

You can inquire regarding such approval by sending a message to salessupport@LifeWave.com.

If we are interested in pursuing any idea or suggestion of yours, we will contact you. Please note that an additional legal agreement may be required by LifeWave in order to evaluate your idea or suggestion.